Front Desk Agent

Company: Springhill Suites Vancouver
Location: Vancouver
Posted on: January 9, 2022

Job Description:

OUR STORY:If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer!Rule #2 - Bring a good attitude to work with you every day and take pride in your work!Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS?Fun, team-oriented environmentFull-time and part-time positions available to meet your needsGreat opportunities for growthCommunity InvolvementDiscounted hotel staysRecognition and awardsPaid time offBENEFITS:We offer eligible employees a number of benefits to enhance their health and well-being:Group insurance, including medical, dental, vision and company-paid life insurancePaid time off including vacation days, sick leave and holidaysCompany-matched 401(k) plan Voluntary benefits including short term disability, accident, life and critical illnessLife enrichment benefits including hotel benefits, leadership development program and more!JOB OVERVIEW - FRONT DESK AGENTApply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.A TYPICAL DAY:Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.Support the goals of the hotel through teamwork and collaboration with all departments.REQUIREMENTS:Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.POTENTIAL CAREER PATH:Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative AssistantInnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Keywords: Springhill Suites Vancouver, Vancouver , Front Desk Agent, Sales , Vancouver, Washington