Front Desk Agent - Hilton Vancouver
Company: Hilton Worldwide
Posted on: January 9, 2022
Hilton Vancouver is looking for a Full-Time Front Desk Agent to
join their amazing team!
Great working environment and plenty of options to move up within
the hotel and company.
Full availability to work weekdays, weekends, & holidays between
the hours of 6am-12:30am (shifts will vary).
The position pays $14.70 per hour plus incentives + Benefits + Paid
Time Off + Travel Discounts + 401K with Matching + and More!
We were rated #1 out of 100 Best Companies to Work For in 2019 by
What will I be doing?
As a Front Desk Agent, you would be responsible for greeting and
registering guests and checking guests out of the hotel in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability. Specifically, you would be responsible for
performing the following tasks to the highest standards:
* Greet guests and complete the registration process to include,
but not limited to, inputting and retrieving information from the
computer, confirmation of guest information and room rate,
selection of rooms, coding electronic keys, promoting marketing
programs, providing a welcome packet and ensuring guest knows
location of room and/or has a bell person accompany him/her.
* Assist guests with check-out including, but not limited to,
ensuring rooms and services are correctly accounted, using the
point-of-sale system, handling money, processing credit and debit
cards, accepting and recording various forms of payment, converting
foreign currency, making change and processing gift certificates
* Demonstrate a thorough knowledge of hotel information including,
but not limited to, room categories, room rates, packages,
promotions, the local area and other general product knowledge and
answer guest questions and inquiries.
* Use up-selling techniques to promote hotel services and
facilities and to maximize room occupancy.
* Respond to guest inquiries and requests and resolve issues in a
timely, friendly and efficient manner.
* Field guest complaints, conduct research and resolve and
negotiate solutions for guest satisfaction.
* Receive, input, retrieve and relay messages to guests.
What are we looking for?
High School graduate or equivalent required
4 year college degree preferred with emphasis on foreign
1 - 2 years of prior guest service experience are preferred. Prior
hospitality experience also preferred.
LICENSES OR CERTIFICATES
CPR Certification and/or First Aid Training preferred.
All employees must maintain a neat, clean and well-groomed
appearance. Specific uniform guidelines and/or
required articles of clothing will be explained to you as a part of
the orientation process.
Additional language ability preferred.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
* Considerable skill in the use of a calculator to prepare
moderately complex mathematical calculations without error.
* Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger, collect accurate information and resolve
* Ability to read, listen and communicate effectively in English,
both verbally and in writing.
* Ability to access and accurately input information using a
moderately complex computer system.
Since being founded in 1919, Hilton has been a leader in the
hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of
our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key
* Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the
lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth
with the light and warmth of hospitality" unites us as a team to
create remarkable hospitality experiences around the world every
day. And, our amazing Team Members are at the heart of it all!
Keywords: Hilton Worldwide, Vancouver , Front Desk Agent - Hilton Vancouver, Sales , Vancouver, Washington
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