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Front Desk Agent

Company: Heathman Lodge Hotel
Location: Vancouver
Posted on: August 6, 2022

Job Description:

Position SummaryOur Front Desk Agents a responsible for providing accurate and timely information and services to all guests in a professional and courteous manner.Essential Functions:Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.Obtain guest identification and credit/check approval as directed by hotel policy.Ensure special guest requests are communicated, noted and fulfilled.Listen and respond to guest inquiries in a positive and friendly manner.Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.Answer telephones promptly and courteously and route calls appropriately.Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.Communicate with the next shift to pass on necessary information.Complete tasks on daily checklist.Adhere to policies regarding handling of employee's cash bank.Post charges to individual room or master accounts.Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.Drive Company vans as needed.Handle guest mail and messages per established procedures.Offer and properly handle requests for wake up calls.Perform all other duties as assigned. Additional Responsibilities:Keep work area neat and organized.Conduct self in a professional manner at all times.Maintain a safe working environment and immediately report all unsafe conditions.Maintain a good working relationship with all departments.Comply with all policies and procedures set forth by the property Employee Handbook. Qualifications:High school diploma or GED.Possession of government required licenses or certificates.Basic math skills and prior cash handling experience. Physical Requirements: 6-8 hours: Standing/WalkiNG 3-6 hours: Crouching/Bending/Stooping, Reaching, Grasping 1-3 hours: Pushing/Pulling, Lifting/Carrying (up to 50 lbs.) Up to 1 hour Sitting, Climbing StairsWhy work for us as a Front Desk Agent?1. Company Benefits & Local Discounts with other affiliated properties!! We work with properties all over the Portland Metro area, As a member of our team, you'll receive discounts on things such asparking, meals, staycations and membership discounts at our fitness/racquet facilities)2. We offer great EAP Benefits, day one! As a member of our team you will have access to an array of benefits and resources starting on your first day, including; --- 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts --- Some Free Confidential Legal Advice --- And Other great benefits3. We are an awesome Front Desk Team!! PI187891615

Keywords: Heathman Lodge Hotel, Vancouver , Front Desk Agent, Sales , Vancouver, Washington

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