Front Desk Agent
Company: Heathman Lodge Hotel
Posted on: August 6, 2022
Position SummaryOur Front Desk Agents a responsible for
providing accurate and timely information and services to all
guests in a professional and courteous manner.Essential
Functions:Ensure guests are greeted, checked in and out of the
hotel in an efficient, friendly and professional manner.Obtain
guest identification and credit/check approval as directed by hotel
policy.Ensure special guest requests are communicated, noted and
fulfilled.Listen and respond to guest inquiries in a positive and
friendly manner.Manage and resolve all guest complaints and
problems in a professional, courteous and timely manner.Answer
telephones promptly and courteously and route calls
appropriately.Enthusiastically sell property. Offer information and
answer questions on special events, property facilities, amenities
and any special rate packages.Communicate with the next shift to
pass on necessary information.Complete tasks on daily
checklist.Adhere to policies regarding handling of employee's cash
bank.Post charges to individual room or master accounts.Reconcile
all charges and cash received during shift and prepare drop. Have
drop witnessed.Drive Company vans as needed.Handle guest mail and
messages per established procedures.Offer and properly handle
requests for wake up calls.Perform all other duties as assigned.
Additional Responsibilities:Keep work area neat and
organized.Conduct self in a professional manner at all
times.Maintain a safe working environment and immediately report
all unsafe conditions.Maintain a good working relationship with all
departments.Comply with all policies and procedures set forth by
the property Employee Handbook. Qualifications:High school diploma
or GED.Possession of government required licenses or
certificates.Basic math skills and prior cash handling experience.
Physical Requirements: 6-8 hours: Standing/WalkiNG 3-6 hours:
Crouching/Bending/Stooping, Reaching, Grasping 1-3 hours:
Pushing/Pulling, Lifting/Carrying (up to 50 lbs.) Up to 1 hour
Sitting, Climbing StairsWhy work for us as a Front Desk Agent?1.
Company Benefits & Local Discounts with other affiliated
properties!! We work with properties all over the Portland Metro
area, As a member of our team, you'll receive discounts on things
such asparking, meals, staycations and membership discounts at our
fitness/racquet facilities)2. We offer great EAP Benefits, day one!
As a member of our team you will have access to an array of
benefits and resources starting on your first day, including; --- 3
Free Counseling Sessions, Access to Gym Memberships & On Demand
Fitness Class Discounts --- Some Free Confidential Legal Advice ---
And Other great benefits3. We are an awesome Front Desk Team!!
Keywords: Heathman Lodge Hotel, Vancouver , Front Desk Agent, Sales , Vancouver, Washington
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