Front Desk Agent

Company: Heathman Lodge\
Location: Vancouver
Posted on: September 25, 2022

Job Description:

Job DescriptionFront Desk Agent Position Summary:Responsible for providing accurate and timely information and services to all guests in a professional and courteous manner. Essential Functions:• Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.• Obtain guest identification and credit/check approval as directed by hotel policy.• Ensure special guest requests are communicated, noted and fulfilled.• Listen and respond to guest inquiries in a positive and friendly manner.• Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.• Answer telephones promptly and courteously. Route calls appropriately.• Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.• Communicate with the next shift to pass on necessary information.• Complete tasks on daily checklist.• Adhere to policies regarding handling of employee's cash bank.• Post charges to individual room or master accounts.• Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.• Drive Company vans as needed.• Handle guest mail and messages per established procedures.• Offer and properly handle requests for wake up calls.• Perform all other duties as assigned.Qualifications:• High school diploma or GED.• Possession of government required licenses or certificates.• Basic math skills and prior cash handling experience.Physical Requirements:6-8 hour: Standing/Walking 3-6 hours: Crouching/Bending/Stooping/Reaching/Grasping 1-3 hours: Pushing/Pulling/Lifting/Carrying (up to 50 lbs.) Up to 1 hour: Sitting/Climbing Stairs

Keywords: Heathman Lodge\, Vancouver , Front Desk Agent, Sales , Vancouver, Washington