Customer Service Representative ($20 PH starting)
Company: Careerbuilder-US
Location: Vancouver
Posted on: January 24, 2023
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Job Description:
At a GlanceFull-time entry-level to mid-level customer service
role resolving customer billing inquiries and account issues,
adjusting services as requested, and upholding positive customer
relationships.Profile: A flexible communicator and good listener
who can multitask to solve problems. Billing Representatives use
patience and effective communication skills to uncover customer
needs, answer questions, and leave a positive impression on every
customer interaction.Benefits include fully paid training and time
off, comprehensive health packages, retirement savings, free
Spectrum services where available, and more.Who are you?No matter
your background, our training program can put you ahead of the
curve on the latest Spectrum technology. Being professional,
courteous, and organized helps you establish and maintain positive
relationships with your customers. Your reliability, integrity and
flexibility make you a wonderful ambassador for the Spectrum brand.
If you're ready to grow your skills, this is an opportunity with a
lot of potential.What is the Billing Representative role?It's about
building relationships and turning the knowledge you gain in
training into customer service wins. Billing Representatives make a
real difference to their residential customers and the company. You
will learn how to provide over-the-phone account and payment
support services, including maintenance, activations, and
packaging, plus how and when to schedule field visits and escalate
calls to your support team. You'll meet regular sales goals by
educating customers about service options and upselling to increase
the value of their investment. A thorough understanding of Spectrum
products and services will help you navigate your way to successful
resolutions.It's all about learning and growing.This may be new for
you, but the journey is all mapped out. No matter your background,
our quick, fully paid training can bring you up to speed on our
advanced products and services in about five weeks. After that,
you'll be ready to field questions, process orders, revise account
records and more. Continuing updates help you stay current on our
newest products and services. With peer mentors and a dedicated
coaching line, we make sure you have everything you need to create
a smooth and streamlined experience for your customers and
yourself.With a deliberate path to success.We believe the best
people to lead are those who have been down the same road before.
Most of our supervisors started as Representatives themselves, so
they know exactly what kind of support will help you grow into a
successful employee. With well-established career paths across
multiple lines of business, advancement is a very real and
achievable goal. Make your first move toward a long and rewarding
career with Spectrum.The benefits are clear.In addition to the core
benefits - industry-leading retirement savings and 401(k) plans,
comprehensive health care insurance options, dental and vision
plans, flexible spending, family leave, and paid training and time
off - we offer free Spectrum products and services where available,
education assistance tuition reimbursement, employee discounts, and
a selection of other programs to support team members and their
families.What's required to get started?The minimum qualifications
for the Billing Representative are: Ability to read, write, speak
and understand EnglishHigh School Diploma or GEDPreferred
qualifications 6 months or more of customer service experience6
months or more experience working with computers and multiple
software applicationsAre you ready to join our team?Now that you
know a little more about us, why not apply now? Heads up! There is
a brief assessment in the application. We recommend taking the
assessment in a distraction-free environment.CCS114 327393
327393BR
Keywords: Careerbuilder-US, Vancouver , Customer Service Representative ($20 PH starting), Sales , Vancouver, Washington
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