Program Specialist

Company: Johnstone Supply LLC
Location: Portland
Posted on: February 16, 2026

Job Description:

Job Description Job Description Now is the best time to join Johnstone Supply. As a member of the Strategic Accounts team, the Program Specialist is drives program execution across our distributors in collaboration with the Strategic Accounts Team. In this role, you’ll be joining a growing, collaborative team that embraces new ideas and respects the work-life balance. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you. Hybrid Work Schedule requiring 2-3 days per week in office. Position responsibilities: Maintains comprehensive understanding of account details, program operations, and distributor engagement to support Strategic Accounts (SA) initiatives Leads SA project execution and workflow governance by managing timelines, deliverables, and stakeholder accountability through Project Management software. Serves as the department subject matter expert (SME), offering guidance, best practices, and process improvements Develops, analyzes, and maintains SA reporting and KPI dashboards to ensure data accuracy and visibility into performance trends. Synthesizes customer and distributor insights to deliver recommendations that influence strategy, priorities, and operational decisions. Partners with SA leadership to identify field-facing challenges and operational risks. Provides weekly updates on key themes, issues, and escalations. Supports process enhancements that improve responsiveness and reduce recurring issues. Delivers timely performance reporting and business insights - including sales and margin trends - to support SA planning, forecasting, and program evaluation. Position requirements: Bachelor’s degree (B.A.) from four-year college or university; at least five years of related experience, with at least two years of experience supporting projects; or equivalent combination of education and experience. Computer application skills: Ability to use industry standard software including office products, Excel, Word, PowerPoint, and aptitude to learn PM software Advanced skill in using Excel, including creating pivot tables, sorting, writing functions, formatting, creating charts, and analyzing large data sets Knowledge of basic accounting principles, including AP, AR, sales and gross profit analysis. Project management skills: defining objectives, creating timelines, scheduling and planning project resources, documenting processes, monitoring and evaluating project status. Ability to resolve customer issues and build rapport on the phone. Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include: Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely. Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly. One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team. Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity. Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions. At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including: Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests Holiday pay – we recognize and pay our employees for 7.5 holidays per year Employer subsidized medical, dental, and vision plans. Employer paid life insurance and short-term disability Voluntary long-term disability, accident and critical illness insurance 24/7 Access to virtual care/telehealth options, and Parental Time Off Flexible spending accounts (FSA) $100 wellness reward for completing annual health check-up Employee Assistance Program (EAP) for you, and your family Coverage for chiropractic, acupuncture, and massage therapy services Tuition reimbursement, up to $5,250 per year Employee referral bonus program – earn up to $4,000 per year Employee service milestone recognition program Employee discounts on products & retail discounts Variety of incentive plans for employees Bi-weekly pay days on every other Friday Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service. EOE & E-Verify Participating Employer.

Keywords: Johnstone Supply LLC, Vancouver , Program Specialist, Sales , Portland, Washington